Returns

You can return any item for a refund, within 14 days of receiving your original order.

To exercise your right of withdrawal, you must contact us at info@pompillon.it.

If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

If you would like a different colour, please return your unwanted item and place a new order. Only the new shipping cost will be requested to be paid (contact us before proceeding with the new order).

In case we decide to proceed with a refund, we’ll refund the price you paid for your item back to your original payment method detracting the shipping cost.

The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may reduce or refuse the refund further based on the condition of the merchandise.

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

We’re not responsible for any items that are returned to us by mistake.

Depending on the options available in your country, you’ll be responsible for the cost of returning any items.

Make sure you use a postal service that ensures you for the value of the items you are returning and obtain proof of posting. If we don’t receive back any parcel and any tracking number is available, we will not proceed with any refund.

How to return my international order?

To initiate a return on an international order, you must contact us at info@pompillon.it within 30 days from the date your package arrives at your doorstep to create a Return Authorization.

Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.

  1. Print out the documentation provided (Commercial Invoice and/or Return Label).
  2. Place all items being returned in one parcel.
  3. Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.
  4. Follow any additional instructions provided via email along with the return shipping address.